Refund policy

Under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, beauty and skincare products carry explicit legal exceptions regarding health and hygiene.

Right to Cancel (Cooling-Off Period)

Under UK distance selling laws, you have 14 days from receiving your order to notify us if you wish to change your mind and cancel your purchase. Once notified, you have an additional 14 days to return the items to us.

Hygiene & Health Exemption

Due to health protection and hygiene reasons, skincare and cosmetic items can only be returned if they are unused, unopened, and remain sealed in their original packaging with all protective seals intact. Once a container, pump, jar, or hygiene seal has been opened or broken, the right to cancel is lost unless the product is faulty.

Faulty, Damaged, or Incorrect Goods

If your product is damaged upon arrival, unfit for purpose, or not as described, your statutory rights apply under the Consumer Rights Act 2015:

  • Within 30 Days: You are entitled to an immediate full refund, repair, or replacement.

  • Up to 6 Months: If a fault develops, we will repair or replace the product. If a replacement is not possible or fails to solve the issue, you are entitled to a full refund.

Refunds & Delivery Costs

  • Standard Refunds: For valid change-of-mind cancellations, we will refund the purchase price plus our standard outgoing delivery fee within 14 days of receiving the returned items (or proof of return). Return postage for non-faulty cancellations is paid by the customer.

  • Faulty Returns: If an item is verified as faulty, damaged, or incorrectly sent, we will cover all return shipping costs and process your full refund or replacement immediately.



To start a return, you can contact us at halldavid223@gmail.com. Please note that returns will need to be sent to the following address: 53 Marshgate North Walsham Norfolk NR28 9LF

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at halldavid223@gmail.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at halldavid223@gmail.com.