Shipping policy

At The Marshgate Apothecary, every order is hand-mixed, poured, and packaged in small batches from our Norfolk studio. We strive to process and dispatch your botanical remedies as quickly and sustainably as possible.

UK Shipping Rates & Delivery Times

All domestic orders are shipped via Royal Mail using plastic-free, recyclable packaging.

Service Delivery Estimate Orders Under £40 Orders £40 & Over
Royal Mail Tracked 48 2–3 business days £3.95 FREE
Royal Mail Tracked 24 1–2 business days £5.95 £2.95

Delivery estimates begin once your order has been dispatched from our studio.

Order Processing & Dispatch

  • Processing Time: Because our products are handcrafted in small batches, please allow 1 to 2 business days for us to prepare, pack, and dispatch your order.

  • Dispatch Days: We dispatch packages Monday through Friday (excluding UK Bank Holidays).

  • Tracking: Once your order has been handed over to Royal Mail, you will receive a dispatch confirmation email containing your Royal Mail tracking number.

Eco-Conscious Packaging

In line with our commitment to the planet, all Marshgate Apothecary remedies are shipped in 100% plastic-free, recyclable, or biodegradable packaging. We encourage you to reuse or recycle our shipping boxes, paper tape, and protective fill.

Delivery Issues & Missing Parcels

While Royal Mail is exceptionally reliable, delays can occasionally happen:

  • Incorrect Address: Please double-check your shipping details at checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses.

  • Delayed Parcels: If your tracking hasn't updated or your order hasn't arrived within 5 business days of receiving your dispatch email, please contact us at hello@marshgateapothecary.com with your order number, and we will gladly investigate with Royal Mail on your behalf.

  • Damaged Items: In the rare event that your glass or aluminum packaging arrives damaged, please email us within 48 hours of delivery with photos of the damaged item and packaging so we can arrange a replacement.